This grievance policy and procedure is essential to our organization. ProDoula professionals must demonstrate professional behavior and ethics at all times. These procedures provide a mechanism through which the public and community of doulas may be protected for alleged misconduct by anyone affiliated with ProDoula.

1. A grievance shall be defined as an objection or complaint lodged against a ProDoula trainer, member, or representative, arising from alleged inappropriate or unprofessional behavior.
2. A grievance may be filed by any person, including but not limited to, a client, a client’s partner, a family, a nurse, a doctor, a care provider, a hospital employee, a hospital administrator, another doula, a doula trainer, a ProDoula owner or employee.
3.  To begin the process of filing a grievance, please complete the preliminary complaint form in its entirety Preliminary Complaint form. You will receive a response within 24 business hours and an invitation to a video conference meeting to be interviewed regarding the issue.
4. The subject of the grievance will be notified that a grievance has been filed against them and invited to a mandatory video conference meeting to be briefed on the subject of the grievance.
5. ProDoula will make every attempt within their legal power to mediate the grievance and resolve the conflict.
6. All parties involved in the grievance procedure, including the complainant, subject, members of the Grievance and all ProDoula officers agree to keep confidential all grievances, discussions, correspondence, decisions, negotiations, conclusions and sanctions arising from the filed grievance.
7. ProDoula will endeavor to render a fair and impartial decision which will be final and indisputable.
8. Sanctions or penalties rendered by ProDoula may include a warning; formal reprimand; additional training requirements; one-on-one coaching; a probationary period; removal of credentials; removal of certification; removal of membership status.
9. ProDoula will endeavor to resolve the grievance within 60 days of receipt of the subject’s submission and will notify all parties that a final outcome has been reached.
10. A grievance that is not found to be in violation of ProDoula’s Membership Agreement or Standards of Professionalism, may summarily be dismissed by ProDoula with notification to all parties involved.
11. As a requirement of certification, members agree to the above procedures and will have no right to sue for damages.